Glitches can be expected when 42 million people become eligible for a government-subsidized prescription drug program. So no one was surprised that there were plenty as the new national effort got under way.
Illinois officials, in fact, expected some snags as it cast an additional safety net to help the poorest seniors and disabled people pay for their drugs. Despite the best intentions, however, the state hit some unexpected snarls, too. And more knots are sure to surface as the state and federal drug programs are reshaped.